Delete Account — HireHopping

Before you request deletion

Make sure all active rentals are completed and all outstanding payments, deposits, refunds, claims, disputes and payouts are resolved. If an obligation is still active, we must complete or resolve it before finalising deletion. Account deletion cannot be undone.

Request account deletion

In the HireHopping app, go to Settings & Support → Delete Account → Permanently delete account. If you cannot access the app, send the request from the email address linked to your account using the button below. Use the subject “Delete my HireHopping account” and include your full name. A recent sign-in or another secure identity check may be required, and we may contact you through your registered details to confirm that the request is genuine.

Email deletion request

What happens next

We acknowledge your request, confirm your identity and accept it when the deletion requirements are met.
We lock the account while we check for active rentals or unresolved financial, claim, dispute or payout obligations and complete applicable cleanup with service providers.
We delete eligible data as soon as reasonably possible and confirm when the process is complete. HireHopping uses 30 days from acceptance as the maximum processing target; this does not delay deletion that can be completed sooner.

Data that will be deleted

Where there is no continuing lawful reason to keep it, we delete, destroy, de-identify or appropriately pseudonymise ordinary account and profile information, preferences, favourites, listings, ordinary profile and listing images, local KYC information, reusable payment and payout details, reviews and the deleting user's message content. Other participants keep their own messages and legitimate transaction history.

We also complete applicable provider-side cleanup with services such as Didit and Paystack. Deleting Firebase account data does not by itself delete information held by those providers.

Data we may need to retain

Minimum settled transaction, payment, deposit, refund and payout evidence: seven years from the applicable transaction or accounting record date.
Minimum signed rental-agreement and signature evidence: three years from rental completion, termination or final settlement. Signed but never-paid agreements are deleted unless a legitimate hold applies.
Closed claim, damage and dispute records and necessary evidence: three years from final resolution or closure.
Safety, moderation and fraud records: three years from final resolution or closure.
A minimal account-deletion audit and deletion receipt: three years from completion of the deletion request.

Retained information is limited to what is reasonably necessary and is minimised or pseudonymised where possible. A legitimate and scoped legal, regulatory, fraud, safety, unresolved-dispute or litigation hold may require specific information to be kept for longer. Normal deletion and expiry resume when the hold ends. See our Privacy Policy for more information.

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