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Bookings, collections, returns, cancellations, and disputes.
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9 articles
How does HireHopping work?Getting started
HireHopping connects people who need tools with people who have tools. Browse tools near you, request your dates, complete payment when available, and return the tool on time. Lessors can list tools and earn from rentals.
Do I need to verify my identity (KYC)?Getting started
Yes. Identity verification helps keep the community safe. It will be required before you can rent or list tools once KYC is fully enabled.
How do I request a tool?Renting
Open a tool listing, choose your dates, and send a request. The lessor can accept or decline it, and you’ll see updates in your HireHopping inbox.
Can I rent a tool for one day?Renting
Yes. You can select a single day when the tool is available. Pricing is typically calculated per day.
How do I list my tool?Listings
Tap the plus button in the app, follow the listing steps, add photos, location and availability, then publish. You can save a draft and complete it later.
Why is my tool still a draft?Listings
A listing remains a draft until all required steps are completed and you press Publish. You can resume saved drafts from your Lessor Dashboard.
How do payments work?Payments
Payments are being introduced in phases. Once enabled, renters will pay securely through HireHopping and lessors will receive payouts after the applicable rental and safety checks. Service fees may apply and will be shown before payment.
What items are not allowed?Safety
Dangerous, illegal, or otherwise prohibited items are not allowed. Read our Prohibited Items & Conduct policy for the complete rules.
How do I reset my password?Account
Open Settings in the app and choose Reset Password. Confirm your email address and we’ll send you a secure reset link.
Still need a hand?
Tell us what you need help with. Include your account email, booking reference if applicable, and a short description. Please never send passwords or complete payment-card details.
We usually respond within 24–48 hours.
Urgent safety issues
If anyone is in immediate danger, contact your local emergency services first. Then report the issue to HireHopping when it is safe to do so.